Alliance is Catalyst Along Digital Roadmap, Delivering Frictionless User Experience
SAN ANTONIO (Dec. 8, 2020) – Harland Clarke, a Vericast business and leading provider of customer experience solutions, enters into a strategic alliance with Constellation Digital Partners, a platform enabling credit union and fintech collaboration, further enhancing the digital experience for members.
The Constellation Digital Platform is the first open platform for the development of online and mobile banking services for credit unions. Its online marketplace allows credit unions to offer members a host of solutions all in one place, including Harland Clarke’s digital and mobile services. This seamless integration makes it easy for credit union members to access Harland Clarke technology solutions like Multi-Loan Pre-Approval and Internet/Mobile Check Ordering.
With Harland Clarke’s Multi-Loan Pre-Approval solution, members are presented a tailored set of pre-approved loan offers when they visit their credit union’s internet banking site, powered by Constellation. Simple reordering of checks is also facilitated by integrating Harland Clarke functionality into the Constellation platform, with prior order information automatically presented, while eliminating the need for members to key in their check re-order information such as routing, transit and account numbers.
Benefits of this open architecture concept include the latest fintech integration, state-of-the-art user interface and speed to market. Services are assimilated into a credit union’s suite of digital financial service offerings provided by Constellation. Credit unions are then able to simply click on a tile in the secure digital marketplace to activate the functionality, such as that provided by Harland Clarke, on their internet and mobile banking systems.
“Being at the forefront of this digital transformation among credit unions allows us to deliver a frictionless customer experience,” said Scott Hansen, EVP, Marketing, Vericast. “Constellation’s collaborative solution is unique, flawlessly and effortlessly bringing together credit unions and solution providers like Harland Clarke for the mutual benefit of our clients and their members.”
Teachers Credit Union, with more than 300,000 members and 57 locations in Indiana and Michigan will be the first to offer this integrated solution between Harland Clarke and Constellation, beginning in the second quarter of 2021.
“We have created an open development ecosystem that enables credit unions to quickly and easily engage with their members in a way that has never been possible before,” said Kris Kovacs, President and CEO, Constellation. “We are committed to maximize the user experience for credit unions and their members and are excited to partner with Harland Clarke, a company that shares our vision in advancing the digital landscape among financial institutions and enhancing credit unions’ overall digital banking systems.”
Additionally, as clients migrate to the Constellation platform, Harland Clarke is equipped to offer its leading digital conversion expertise to credit unions, communicating with members, helping to establish benchmarks and responding to member inquiries.