OnPoint Community Credit Union knew it needed a supplier for its digital banking conversion. Because delivering an exceptional experience is a core value, it was also looking for a supplier with conversion experience and a commitment to serving as an extension of its brand.
They chose Vericast because of our strong client focus and experience adapting to credit unions’ existing operations and culture.
Vericast’s expertise in running hundreds of conversions for financial institutions of all sizes brought the added benefit of a knowledgeable and trusted supplier to OnPoint’s second conversion. When conversion go-live occurred, OnPoint Community Credit Union experienced more call volume than anticipated.
“We switched it so that all of our calls went to Vericast and they triaged and sent back to us,” recalled Roberta Davis, eServices Delivery Coordinator for the credit union. “We were able to make changes rapidly as needed,” she added. Outsourcing contact center functions to Vericast provided added peace of mind for OnPoint, while ensuring their members received the best possible experience.
Many variables impact marketing campaign success. Information percentage increases contained within this case study is provided for demonstrative purposes only. Vericast’s does not guarantee a particular level of success with a campaign.
