San Francisco Fire Credit Union, with core values deeply rooted in trust, innovation, and member service excellence, sought to convert its 45,000 active online banking members to a new online and mobile banking platform.

Download the case study to learn how Vericast’s Contact Center Solution team provided the client-focused, best-in-class support SF Fire Credit Union needed to effectively manage its conversion:

• 13,156 calls taken by Vericast
• 74% calls requesting conversion assistance
• 88% of calls were handled — only 12% transferred to credit union’s internal team
• 7 minutes average handle time
• 93% answer rate